Support

Product support.

Get help with AuroraStack Event Calendars setup, subscriptions, licences, paid plan questions and bug reports.

Email support View subscriptions Setup service

Free and Lite users

Best-effort support for installation, basic usage and WordPress.org plugin questions. Once the plugin is accepted on WordPress.org, the public support forum should be used for Lite issues.

Paid subscribers

Email support for licence activation, product setup, paid features and renewal questions. Priority depends on the active subscription plan.

Paid setup services

Assisted Install and Launch Setup cover the agreed setup scope purchased at checkout. Larger changes or custom development can be quoted separately.

Security reports

Please report suspected vulnerabilities privately by email with "Security" in the subject line and enough detail to reproduce the issue safely.

What to include

  • Your name and contact email.
  • The website URL where the issue happens.
  • Your WordPress, PHP and AuroraStack Event Calendars versions.
  • Your subscription plan or licence key if you are a paid customer.
  • Clear steps to reproduce the issue, screenshots and any error messages.
  • Whether the issue happens with a default WordPress theme and other plugins temporarily disabled, if you have tested that safely.
  • For setup service requests, include the setup package purchased, site URL, platform, number of calendars and whether you need import, Hall of Fame, registrations, payments or calendar sync.

What support covers

Support covers installation guidance, documented product features, licence activation, subscription questions, bug reports, reasonable troubleshooting for supported WordPress environments and any setup service scope purchased at checkout.

What support does not normally cover

Support does not normally include custom development, bespoke design work, hosting administration, WordPress recovery, third-party account setup, Stripe account administration, legal advice, data-entry work or emergency incident response unless agreed separately.

Response targets

  • Lite and free enquiries: best effort, usually within 3 UK business days.
  • Personal and Professional plans: target response within 2 UK business days.
  • Business and Agency plans: target response within 1 UK business day.

These are response targets, not guaranteed service-level agreements.