Refunds and cancellations.

1. Subscription cancellations

You can request cancellation of a paid subscription at any time by contacting AuroraStack. If a Stripe customer portal is enabled for your order, you may also be able to cancel renewal there.

Cancellation normally stops the next renewal. Your paid access, updates and support continue until the end of the current paid subscription period unless AuroraStack confirms otherwise.

2. Refund window

First-time purchases may be eligible for a refund within 14 days of purchase if the paid plugin has not been downloaded, activated or used substantially. If you have requested immediate access to digital content or services, your cancellation rights may be affected once that content or service has been supplied, except where the law gives you rights that cannot be limited.

3. Setup service cancellations

Assisted Install and Launch Setup are one-off professional services. You can request cancellation before setup work starts. Once AuroraStack has begun reviewing your site, importing supplied data, configuring settings or making site changes, refunds may be reduced to reflect work already carried out.

If AuroraStack cannot reasonably complete the setup because the site plan blocks custom plugins, custom scripts or required admin access, AuroraStack will either suggest a workaround, agree a revised scope, or offer a refund for setup work not yet performed.

4. When refunds are usually approved

• Duplicate payments or clear billing errors.
• Accidental purchase of the wrong plan, where AuroraStack is contacted promptly.
• Technical issues that AuroraStack cannot reasonably resolve and that prevent normal product use.
• Cases where consumer law requires a refund.

5. When refunds may be declined

• The refund request is made after the stated refund period and no legal right to refund applies.
• The product has been downloaded, activated and used for a meaningful period.
• The issue is caused by third-party hosting, themes, plugins, custom code or unsupported WordPress environments outside AuroraStack's control.
• The request relates to custom work or services already delivered.

6. How to request a refund

Email aurorastackltd@gmail.com with the order email address, plan name, setup package if relevant, purchase date, site URL if relevant, and a short explanation. Approved refunds are normally returned through the original payment method. Stripe and the card provider may take several business days to complete the refund.

7. Statutory rights

This policy does not remove any consumer rights you have under applicable law. If there is a conflict between this policy and mandatory consumer law, mandatory consumer law applies.